Get lawn care in Irving by
Tx Prime Landscaping
Irving, TX, 75061
(
33 reviews
)
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Reviews
I do not usually leave reviews, esp. negative ones, Veronica had been cutting my grass since Aug ****. I live over 4 hrs away, so am not able to check that it has indeed been cut. After switching to biweekly over the winter, on June 4th I requested her to cut it weekly for the summer. On June 5th she replied that she would cut it that day and billed me for it. I then paid her. (My biweekly cut was scheduled for that day anyways) On June 10th, I get a call from the city inspector that they were going to send the city to cut it and put a lien on the property because it was so long.(she sent me photos) When I texted Veronica, she replied on Jun 11th- "Hi Judy, my apologies for delayed response as we have been working non stop to complete all jobs. We completed all schedule jobs and moved on to last minute additions. We had you on list for today as we leave this evening. We will not be able to any jobs today as it is raining. Your job was marked complete in error with other jobs completed. You can ask for a refund as we have not received the funds yet. Again my apologies for late response." In my opinion, judging by the waist high grass/weeds from the photos that the city inspector sent me, I question that it was even cut on May 22nd- which I was also billed for. I believe had I not been notified by the city inspector that the grass had not been cut for a long time, that I would have never known that the service that I was told was done on June 5th was in fact not done. After promising to do it and not doing it, she left me paying someone else $350 to cut it because it was so long, and then she cancelled my service. Also if she cared about me as a customer and had been cutting it as asked and was not able to cut it on the 11th, she should have notified me as she was going to be away until the 20th. Not only left hanging, billed for a service that was not even done.
Some areas are being ignored but otherwise they are getting it done.
Always an excellent job.
Thank you again.
Tx Prime Landscaping 's Completed Work Gallery
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This Pro's Story
Family owned business growing one lawn at a time.
How many years have you been in landscaping business, and what inspired you to get started?
We’ve been in business for 3 years. The inspiration of starting the business came from our own yard believe it or not, enjoyed keeping our lawn clean, landscaped and decided to help others maintain theirs too.
How does your work stand out from other lawn service companies in the area?
We’re passionate in all our work. We believe in building long lasting relationships with our clients and proving satisfaction.
What advice do you have for a customer looking to hire a provider like you?
Just reach out to us and ask us anything we’re here for you!
What do you like most about the lawn care industry?
Meeting new people, building relationships with clients and enjoying what we love to do.
What areas do you mainly service?
All DFW areas. N,E, S, W.
