Outdoor Power Equipment Sales and Service

I went to the shop on Warwick Blvd looking for specific Kawasaki engine parts, but the experience was a total letdown. The staff seemed completely disinterested in helping a 'walk-in' customer and didn't even offer to order the items when they weren't on the shelf. For a place that advertises both sales and service, their inventory management and basic customer service were lacking. I’ll be taking my business to another Newport News small engine expert who actually values a customer's time.

I brought my mower in because it was losing power on hills. They did a transmission service, but the problem persisted the very next day. When I brought it back, they acted like it was a brand-new issue and tried to charge me another diagnostic fee. I expected a shop with 27 years of experience to stand behind their repairs more professionally.

I was quoted one price for engine diagnostics, but the final bill included several 'performance tuning' charges I didn't explicitly authorize. I value technical skill, but I value transparency more. Make sure you get a detailed, written estimate before leaving your gear here, or you might be in for a surprise at pickup.

The turnaround time here is incredibly slow during the peak season. I understand they are busy, but keeping a residential mower for nearly a month for a basic fuel system service is unacceptable. If you are a homeowner who needs to mow your grass before it becomes a jungle, you might want to look for a faster local alternative.

Very frustrated with the lack of communication. I dropped off my Encore mower for a simple spark plug and air filter maintenance job, and it sat in the shop for two weeks without a single update. Every time I called Warwick Blvd, I was told Howard would call me back, but he never did. For a shop with this much history, the customer service felt very scattered.

I’ve been a customer for over a decade. Whether it’s a simple blade sharpening or a more involved pull cord repair, the service is always consistent. Howard is straightforward and practical, which I really appreciate. It’s the most dependable place to keep your outdoor power equipment job-ready season after season.

Best small engine expertise in Newport News. I brought in my riding mower for an ignition system repair and a seasonal tune-up. They were honest about the timeline, fair with the pricing, and the quality of the workmanship is top-notch. It’s great to deal with a team that actually understands Kawasaki engines and treats your equipment with care.

I had a stubborn RedMax blower that kept stalling out mid-job. The team performed a thorough carburetor cleaning and fuel system service, and now it starts on the very first pull. I love that they offer both sales and service under one roof; they gave me great advice on a new Husqvarna trimmer without any high-pressure upselling. Truly a professional-grade neighborhood shop!