More about GreenPal

Chapter 5:

How to earn more money with overgrown
yards and billing for extra work

OK... So you win a new lawn... you get to your customer's home, and...
its over 10" tall.

What do you do?

Overgrown yard img df770270bd9971dfce3b71d05c32d1dd6f1c0ecdac137939329ab442662f2dae

My experience is that most GreenPal vendors will just mow it anyways to earn the customer's business for ongoing mowings so that it will even out.

Greenpal vendor img 85a7aaaaaec07e4ed6614556a5b26fdf66bdcded2972ad91e898372c35085fe0 Greenpal vendor img mobile 13dea06cdec4c36bcf44a77bf0ef52579e9858cfdaeed1c62a2bcdf65b416e6b

Their thinking is they have already made a trip to the customer's home so might as well knock it out because a return trip will eat up any profit.

Greenpal vendor img1 1fd29cd82fb8ec1a99922215d66a44edc94401054ad446f931e34652e618b8f0 Greenpal vendor img1 mobile 042c378b0242a828981f0f90677a219cbd88a9bdedfcc3882f16900e624bb787

On the other hand... if you feel it's too much to deal with...

Here's what you need to do:

  • 1

    Email, call, or text your customer to ask their approval for how much extra it's going to be the first cut.

  • 2

    If your new client agrees to the upcharge, you can bill the for the extra approved amount when you complete the work.

  • 3

    If they do not approve, just cancel the appointment and enter the new price to get the yard under control.

This is how you add on a surcharge for tall grass:

Reschedule pointer fa9c67773b243e2575ae34d0c256cde7765e93189b71528c0f9a65e0a7dbc593 Surcharge screen d3f4087db206b27a4dd309b97bd07e95a2ed995b66a47aa4b725dc3835cdc484 Surcharge screen mobile c7a2045200b6df2684d540bb0ac3bb7252a21a5b76e0816f3fdff021e10259bc

No doubt about it, the top earning lawn care services on GreenPal use this Add On Cost feature to upsell their clients on all sorts of yard maintenance from gutter cleaning, to snow removal, to turf seeding.


You can also use this feature to bill for any other add on work like weeds, shrubs, leaf removal etc for any of your clients.

Then... After you complete their first mowing, make sure to follow up with your customer with an email to ask them to schedule more visits, or to get their approval so you can setup them up on ongoing mowings on your GreenPal dashboard.

We don't stop there. The GreenPal system will also email them several times as well. If you are also nudging them, it will help them plan set up more visits with you.

But that's just part of the story…

Bid ofter img d1dde2852ebc57e4073c8407ab14535ba30258b8589f76b81b9f7700f7fb8fa2

If your new client is unresponsive to your calls or emails then you can cancel the appointment and put the new price for the first mowing to get the yard back under control...

This will send an email to your customer letting them know, and if they approve it will appear back on your schedule at the new rate for the first mowing, and then ongoing mowings at your original quote.

Here is how you do that...

Click "Cancel" on the appointment and then select "Lawn is Too Tall" on the reason and then enter your new price:

Update garyl img 4994e073fdc673b3cb1ecc7ec225316355a55c84d0728d32068ccd1a1d1d4a76 Update screen 5faffd6beaa4241f7051904d355876a337035b9891b02fcb5b0f4b66fcc4de8d

Now... Just make sure you handle this situation before your client's appointment goes 48 hours late, otherwise your account is locked out due to late service.

If they approve this new price for the first mowing that you submit, it will appear on your dashboard and the best part is they will also be booked for ongoing mowings at the originally quote yard maintenance rate.

In summary here are a few things to keep in mind:

  • 1

    Do not cancel your new clients appointment until you make a few attempts to communicate with them first by text and email.

  • 2

    Do not bill for any additional yard work that is not approved by your client or your account will be shut off.

  • 3

    Address any issues with your client's appointment promptly, reason being, after you let them go over 2 days late your account is locked out.

What's the real story?

20–30% of successful lawn care services revenue comes from upsells and add on services so you can see this handy little tool is great way to bill for additional work and tall grass on the fly that your clients approve on the GreenPal platform.