OK... So you win a new lawn... you get to your customer's
its over 10" tall.
What do you do?
Their thinking is they have already made a trip to the customer's home so might as well knock it out because a return trip will eat up any profit.
On the other hand... if you feel it's too much to deal with...
Email, call, or text your customer to ask their approval for how much extra it's going to be the first cut.
If your new client agrees to the upcharge, you can bill the for the extra approved amount when you complete the work.
If they do not approve, just cancel the appointment and enter the new price to get the yard under control.
No doubt about it, the top earning lawn care services on GreenPal use this Add On Cost feature to upsell their clients on all sorts of yard maintenance from gutter cleaning, to snow removal, to turf seeding.
You can also use this feature to bill for any other add on work like weeds, shrubs, leaf removal etc for any of your clients.
Then... After you complete their first mowing, make sure to follow up with your customer with an email to ask them to schedule more visits, or to get their approval so you can setup them up on ongoing mowings on your GreenPal dashboard.
We don't stop there. The GreenPal system will also email them several times as well. If you are also nudging them, it will help them plan set up more visits with you.
But that's just part of the story…
If your new client is unresponsive to your calls or emails then you can cancel the appointment and put the new price for the first mowing to get the yard back under control...
This will send an email to your customer letting them know, and if they approve it will appear back on your schedule at the new rate for the first mowing, and then ongoing mowings at your original quote.
Here is how you do that...
Click "Cancel" on the appointment and then select "Lawn is Too Tall" on the reason and then enter your new price:
Now... Just make sure you handle this situation before your client's appointment goes 48 hours late, otherwise your account is locked out due to late service.
If they approve this new price for the first mowing that you submit, it will appear on your dashboard and the best part is they will also be booked for ongoing mowings at the originally quote yard maintenance rate.
Do not cancel your new clients appointment until you make a few attempts to communicate with them first by text and email.
Do not bill for any additional yard work that is not approved by your client or your account will be shut off.
Address any issues with your client's appointment promptly, reason being, after you let them go over 2 days late your account is locked out.
20–30% of successful lawn care services revenue comes from upsells and add on services so you can see this handy little tool is great way to bill for additional work and tall grass on the fly that your clients approve on the GreenPal platform.