More about GreenPal

Chapter 11:

How to use your stats report card to grow your business like the big companies do

Report garyl img d0af70ba853feda803b22a97cacba0f95f197c7f495ea8d97e0618b7ce9de6f8

Ever wonder how your business is doing?

How are you doing against your competition? Is your hard work paying off?

Well I have some good news.

Report garyl img d0af70ba853feda803b22a97cacba0f95f197c7f495ea8d97e0618b7ce9de6f8

Now you can get some answers to these questions in the weekly stats report card that GreenPal emails you every Tuesday night.

Customer happiness icon 71ac8b152682975d3bda4652f77fb82fd5d92ecc8e7f5a2d3fdd38d2ca8ddbe2

Reliability & Customer Happiness

Percentage screen 42c32ef0c37e3237de339b5e08b1e0f0360542ef4f0dbc260428d1d898c7768e Percentage screen ipad fb9e038a52f7b57760ee7d7c463b32cd8aaf55deaeeacaca45d2d643fb760371 Percentage screen mobile caedfbc197faafdc82a91d011c538b77cc40e444d2fec0b9911437858fd08f3c

Here's the deal…

Speedometer icon b3e15489b357e14bed79d175078f7f08b13065af3fe8b8b3369788d13c3f8dab

One of the most important stats about your business is the percentage of how often your customers are booking ongoing mowings with you after their first cut with you.

Why does this matter?

Because this is a general indicator of how satisfied your clients are with your services. Not all clients will want ongoing mowings, fair enough, however keep in mind the GreenPal overall average for lawn pros using the system is 50% so you'll want to aim always be above that.


The good news is you can easily improve this rating by always following up and asking your clients if they were satisfied with their first cut and if they want ongoing mowings…

Next... if you get their approval, set them up on your GreenPal dashboard and like magic your rating increases and you've got another ongoing customer setup.

But that's just part of the story...

Another important stat to keep an eye on is your "Win Rate". Simply stated this is how often you win an auction that you bid on.

Check out this example…

Auctionup screen 6b6f4bc9471a1459f3282681136ba5b41eae5886df3ed20a6417b5b534e7e8f5 Auctionup screen ipad e6eeb3ce150f7972076f4d42c31105a519907452175333a05208bfe49e109d2f Auctionup screen mobile f2c08e293e659a0aa1ad46bef07b35e9d4dc07b5173ba5ac70f4fa9de27dab8a

How can you actually use this? Well… here are some easiest ways to improve your win rate:

  • 1

    Bid Fast. In my experience homeowners pick the first bid that is in their price range.

  • 2

    Always add a personalized note with your bid ie "I mow three homes nearby you already, I can definitely be there Thursday".

  • 3

    Bid as tight as you can. Obviously price does matter.

  • 4

    Make sure you have the best possible looking gallery pictures uploaded to your profile.

  • 5

    Always ask for reviews, the more reviews you have the easier it is to win lawns.

  • 6

    When you upload completed work photos, take the best pictures you can of your completed jobs. Why? Because they are on your profile and your prospective customers will see them.

What's the bottom line?

Garyl makepoint img 5845ab09f113e23ff5f917fcee6c3ae742226f9e7e0077dccb07481c2dbc1d5b

To make a point... when you improve these important stats on your GreenPal account... You'll grow your business and make more money, it's as simple as that.

Helping you make more money and grow your company with less hassle is why we built GreenPal...