Is GreenPal legit or is it a scam? Has anyone actually used it?
GreenPal is an online service that connects local landscaping professionals with people who need their lawn mowed. It’s commonly referred to as the “Uber” of lawn care service. Many homeowners have heard of it, but many people also wonder if it’s worth it.
GreenPal is not a scam. In fact, it has over 300,000 active users and over 5 million transactions. It’s one of the best ways for someone with a lawn to get affordable and reliable yard work. For lawn care professionals, it’s one of the easiest ways to find new customers and get quick jobs that pay well. Here’s everything you need to know about the GreenPal app, from how it works to payments and disputes.
GreenPal customer reviews: How are they verified?
Reviews are a central part of GreenPal’s mobile app. After a mower completes the job, they send a picture of each part of the service to a homeowner to confirm the job is done. These photos are added to the professional’s profile, building their credibility and verifying their experience.
Once the job is completed, homeowners have the chance to leave a review from one to five stars. This adds even more credibility to the contractor’s profile. People consider reviews an important part of their decision to hire a home service professional. When a lawn care professional has many five-star reviews, it demonstrates their experience, reliability, and professionalism.
The way reviews are collected on GreenPal makes it trustworthy. Reviews can only be collected from completed jobs. Unlike other sites like Yelp, which are estimated to have a large percentage of fake reviews, lawn care providers cannot buy reviews or ask their friends and family to leave reviews. Every rating on a profile was earned.
Other ways GreenPal vets lawn care providers
GreenPal reviews are just one part of a professional’s profile. A variety of other statistics show how credible a service provider is:
Time in business: Displays how long a local lawn care expert has been operating.
Times hired: Shows how many times the individual has been hired through the GreenPal website.
Lawns mowed: The number of lawns an individual has serviced.
Reliability: The percentage of times that the lawn care pro completes the job on the day they say they will.
Rehire rate: The percentage of customers who schedule more services with an individual.
How does payment work?
GreenPal features no-hassle payments. Everything is handled directly through the app, so there’s no awkward cash exchanges or checks to write. All homeowners need is a credit card.
Here are some important notes about payment with GreenPal services:
Homeowners do not need to enter payment details to get bids. They only enter a credit card once they want to schedule a service.
Payment is released once the lawn care provider sends in pictures.
GreenPal does not process payments. It all goes through the service provider’s connected Stripe account.
GreenPal only takes a 5% commission of the lawn care pro's earnings. Homeowners do not pay fees.
After someone mows for the first time, a homeowner can schedule recurring weekly or biweekly visits.
Other services like mulching, leaf removal, and tree pruning can be requested for an additional charge.
What if a homeowner isn’t happy with the lawn mowing service they receive?
In rare cases, GreenPal users can be unhappy with the landscaping services they received and request a refund. Homeowners have up until midnight the day the services are completed to initiate a dispute. When this happens, there will be no charge for the unsatisfactory services.
If a charge is completed and a homeowner is dissatisfied at a later point, they need to communicate directly with the lawn maintenance provider to receive a refund. GreenPal does not directly handle payments.
If a service provider does not believe they provided poor service and will not initiate a refund, a homeowner can file a complaint with the Better Business Bureau.
What should homeowners look out for? Are there any red flags with lawn care pros?
There can always be “bad apples” in an industry. Generally, it’s much easier to accidentally hire an unskilled or unprofessional contractor when you choose a random company online. Using GreenPal for grass cutting allows people to carefully review who they’re hiring.
Still, there are a few red flags that homeowners should look out for:
Fake job completion photos: If a lawn care provider ever reuses old photos or uses photos that are not from your yard, contact customer support and file a dispute.
No-shows: Rarely, a lawn care provider will not show up for their scheduled mowing. If someone has a low reliability percentage, consider hiring another professional.
Incomplete services: There is a standard set of services with every booked lawn care visit, including mowing, weedeating, edging, and clean up. Avoid people who will only do a few.
Common misconceptions about how GreenPal works |
|
Misconception |
Actually… |
Hiring through GreenPal is expensive. |
Homeowners get much better prices because they can compare multiple bids. |
You have to be home to get your lawn serviced. |
You do not have to be home. Simply schedule your date of service, and your lawn care pro will be there. |
GreenPal is only good for cutting grass. |
Pros on the site are available for a wide range of services, including shrub pruning and snow removal. |
There probably aren’t any reliable lawn care people in my area. |
GreenPal is active in 48 states, so you’ll have no problem finding a qualified person. |
GreenPal takes a big cut. |
Lawn care providers only have to pay a 5% commission, much less than the 15-20% charged by others like LawnStarter. There’s no cost to the homeowner. |
Many people have similar questions about how the services work. View our FAQ section to get answers to those.
Find reliable, vetted lawn care companies today
It should be easy to find a skilled lawn care professional to mow your yard. GreenPal is a reliable, trusted source that homeowners use for getting connected with these individuals. For contractors, it provides quick access to well-paying jobs and easy communication with customers.
Thinking of using GreenPal? Enter your home’s address to receive bids for lawn care or sign up as a vendor to start placing bids. Get started today with a few simple clicks.
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