Written by Gene Caballero on September 29, 2014
It happens.... I ran a large landscape company for over 15 years, and I have seen it all. Mistakes happen and sometimes lawns suffer.
It could be fertilizer burn, a mower causing ruts, or even worse damage to your home or property. So what is your best course of action when this misfortune occurs? When contacting the company and they are unwilling to rectify the situation its it wise to seek legal assistance? Depends, but usually not. If its damage to the lawn, typical reseeding or re-sodding will not be as costly as going the legal route.
One possible way to escalate the discussion with your vendor would be to politely inform them that you intend to leave negative feedback on the major review sites such as Yelp, or Google places. If that falls on deaf years then go to the better business bureau and open an official complaint. They will contact the company, and ask for them to mediate and resolve the situation. If there is still no luck after that then this means the lawn care company truly does not care about its online reputation or its BBB reputation, in which case its not a real serious company. Unfortunately, should you still not gain resolution through these efforts, taking the legal route will probably not prove to be successful either. Think about it, if the vendor doesn't care about his online reputation, he probably isn't every serious about his business, and he probably doesn't have insurance, and also most likely he would not be able to pay a judgment in the event you were to win a judgement in court.
Sorry to be the bearer of bad news however given my experience in the industry, I have met with hundreds on clients in similar situations. My company was always brought in to repair damage caused by other unscrupulous companies. Most times you have to chalk it up to life tax, lick your wounds and move on.
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